Stay a step ahead with website maintenance
Keep up to date with all the latest developments and updates, so your website is always modern, secure, and protected from downtime.
Keep tech up to date
The latest updates, releases and technologies help keep your website or app fast, reliable, and working seamlessly with the latest tools and features.
Stay secure
Regular updates and patches help protect from vulnerabilities that could threaten your website, business and users.
Avoid downtime
Robust monitoring protects your platform from losing both revenue and reputation.
Expert support on demand
When reporting a bug or getting help with an issue, our team is always ready to provide the support you need.
Understanding website maintenance & support
Support and maintenance for websites and apps can involve several different services, but most fall into three key areas.
Maintenance
Web maintenance typically involves proactive checks to ensure everything is as up to date as possible. This can include code, integrations, CMS platform, form and browser checks, that are usually done on a regular basis.
Support
When something goes wrong, or isn’t working as expected for you or a user, you can contact the team to help identify and resolve the issue. This is usually a reactive process as and when issues are reported.
Development
From small updates to adding features, this is usually outside a maintenance contract and provided at a set cost, hourly rate or on a retainer.
Need regular updates?
A retainer may be the best option
Support & Maintenance Packages
Different types of websites have different support and maintenance needs. For instance, a business-critical web application might need 24/7 support, while a simple brochure website may only require occasional updates.
We tailor our support packages for each client, but they generally fall into the following categories.
Basic Website Support
Great for simple websites that focus on straightforward functionality without too much complexity.
From£200 p/m
Includes:
- Uptime monitoring
- Error monitoring
- Package updates
- Security patches
- CMS updates
- Bug fixes
- Cross-browser testing
Web App Support
Designed for interactive online applications, such as portals or platforms with custom functionality.
From£300 p/m
Ecommerce Support
Perfect for online stores and booking systems that handle payment transactions.
POA
Support
We have a support option especially for WordPress websites, ensuring everything runs smoothly and meets platform-specific needs.
From £300p/m
Have a project in mind?
Let’s have a discovery call
Tell us all about your project, your ideas and your goals, and we’ll put together a plan to make it happen.
Keeping you informed
As part of our website maintenance service, we provide a detailed quarterly Support Report. This gives an overview of the website’s performance, highlights any work we’ve completed, any issues resolved, and recommendations for ongoing improvements.
These are designed to give you full transparency about the updates made and to keep you informed every step of the way.
Examples of what the report may include:
- Server monitoring
- Bug fixes
- Form tests
- Package updates
- Response time
- Additional work requests
Supporting our clients since 2008
Maintenance & support from Edge of the Web
When it comes to keeping your website secure, up-to-date, and performing at its best, we’re the trusted partner you can rely on.
- In-house support ensures quality and care at every step
- Supporting businesses across the UK and worldwide
- Keeping your website secure, updated, and running smoothly
- Clear communication with detailed quarterly Support Reports
- Long-term focus to grow with your business needs
What our customers say...
Aaron
Special Events Manager at CJ’s Events
Lisa
Owner at Funstar Education
Joe
Managing Director at Heartwood Trees
Lee
Marketing Manager at POM
Got questions?
We’ve got the answers to all the most commonly asked questions about website maintenance and support.
Yes, every website does need maintenance to keep it up to date with new advancements in technology and changes online.
However, not every website needs a similar level of maintenance. For example, certain platforms, like WordPress tend to require more updates, due to the nature of the platform and its plugins.
More functional websites are also more likely to need regular support, and business critical websites may even need 24/7 support to ensure constant availability.
While clients aren’t required to host with us, we can absolutely provide hosting services for your website or app.
Maintenance packages with us can start at as little as £200 per month.
There aren’t clear-cut definitions for these, but we like to break them down like this: Maintenance tends to be a proactive, regular process to ensure everything is up to date and working as expected. Support is usually a reactive process whereby issues are raised by the client on request.
We offer support and maintenance for all of our website and app projects, but if your website was built by someone else, we may still be able to help.
Get in touch to see if we can provide support and maintenance for your project.
For our basic support packages, we offer a same day response service, but if you need something faster, speak to us about a bespoke maintenance package.
If you have a maintenance contact with us, it’s likely that we’ll know that your website is down before you do!
We use monitoring software to ensure that we are alerted to any downtime, and can take any appropriate action as soon as we can.
We support a wide range of platforms and technologies, such as Wordpress, React, Next.js, Laravel and more.
If you’re looking for support and maintenance for your project, we’ll be happy to take a look and let you know if it's something we can support.
Arrange a discovery call
Get in touch with Hannah directly to discuss your project or alternatively contact us via our form.
Hannah Laird
Client Manager