Separating “you” from “us”

January 22nd, 2010

It's all about you

Every website needs 3 staple pages, Home, About Us and Contact.

But sometimes the lines blur between the content for Home and About Us pages.

But there’s an easy way to solve it.

“You”

Your home page is undoubtedly the most important page on your site. It’s your best opportunity to create your message, build up interest and pull visitors towards the buy it now button and the contact page.

So don’t waste it talking about yourself.

Your Home page has to focus entirely on your customer, on how they benefit from using your company, on the ways their purchases/experience/life will be improved through this relationship.

If you have a sentence that begins with the words “we”, “our” or “I”, then they either need to be re-focussed, or banished to your About Us page.

“Us”

About Us is the place to explain who you are and how your company works. This is the place where “we” belongs.

So for a simple rule of thumb: If it’s about them, it goes on the Home page, if it’s about you – it’s About Us.

Easy!

hannah copy writing, website strategy

How news makes money: Part 2

November 9th, 2009

It can be hard to find the right balance between an informative and an interesting story.

Sometimes, however, you hit the jackpot.

For example: last week, everyone’s favourite Sir/Lord/Businessman/Reality TV Character/Walking Catchphrase managed to offend the very people he’s supposed to be “championing” in government.

That’s right folks, Lord Alan Sugar, Enterprise Champion for the Government, told small businesses they were “moaners”.

Putting aside the genius of his comments for a moment, as a news item this story is fantastically attractive because it combines the interests of a particular audience (small business owners), with the interest of a huge number of people (anyone who takes an interest in The Apprentice, or Suralan himself).

This gives you both a wide exposure, but still keeps the high level of relevance to your audience.

Having someone famous in your headline is always going to get you more exposure, but be careful not to be disingenuous. If your headline states “Britney sniffs our socks”, and it turns out that Britney is an 8 year-old Basset hound from Wiltshire, you’re going to lose most of your visitors as soon as they arrive.

With your news, you should never sacrifice relevance for wider exposure (search engines will punish you for this even more than your visitors) – but you should sure as hell make the most of it if you can combine the two!

Of course, if you do want to write silly stories about Basset hounds and kittens and high heels in the workplace, I suggest you start writing a blog instead!

hannah copy writing, marketing, website strategy

How news makes money: Part 1

November 6th, 2009

A news feed is often a great way to bring people to your website – but it can also be very tricky to get right.

Of course, the more people you get to your site, the better opportunity you have to turn those visitors into customers, and make more money out of your web presence.

Keeping a relevant news feed can be massively valuable. Search engines always prefer sites with relevant content, especially if they update that content regularly, and a news feed can help you do this.

Getting into a news aggregator, such as Google News is also highly valuable, and can help your site get much wider exposure.

It isn’t an ideal option for everyone though – news means different things to different people. If your clients have an interest in your industry, keeping them updated with the latest news is going to matter to them. However, if you’re selling socks, updates on the availability of cotton and the newest darning machines is probably not going to titillate your customers.

News feeds are of most value when you have a clearly defined audience, with a specific area of interest. Of course, once you’ve identified your target audience, you need to provide them with stories that matter to them. Tailoring each article to the interests of your visitors will keep your news feed relevant to them, and relevant content is something that search engines adore.

So, news can give you wider exposure and a greater volume of relevant content – which are both excellent ways of improving your standing in search engines, allowing you to reach out to potential customers and bring more visitors to your website.

hannah copy writing, marketing, website strategy

what is the point of blogging

July 23rd, 2009

there's always time for blogging

there's always time for blogging

“Blog” – even the word gets most business owners backs up. Perhaps they are hearing “spam” or “personal diary” or “unprofessional” or “more work”??? Who knows! Either way it’s worth knowing the benefits of a blog before you decide they are a waste of time.

A blog has value to multiple groups of people and also from a scientific online marketing perspective.

A blog can be as professional or as intimate as you choose, although most companies take the opportunity to inject a little more personality into a blog than they might into any other content on a website.

A blog doesn’t have to be written by the MD exclusively, in fact, it’s probably best if it isn’t ;)

So … let’s get down to “what’s the point”.

Well, firstly a “cared for” blog overcomes one of my personal bug bares that you find on so many websites. “Corporate bull****”, particularly the type that small companies write because they feel that’s the tone that wins big contracts / sales. A blog is 10 times more interesting (insightful) to read on a companies website before deciding whether to engage their services.

You can use a blog to show that you know what you are talking about. This is great on many levels. If you are passionate about your skill or service, shout about it, every detail, regularly. Would you prefer to have your wedding photo’s taken by a “paying the bills” hobbyist or a photography fanatic? It’s hard to tell the difference with corporate website text.

A blog shows that you are real people. You like to do business with real people…? me too.

Blogs are written by people (duh!). Leave your name at the end of each blog post you write. When I have somebody coming to visit me (for interview, meeting or other) the first thing I do is Google them. It’s not impressive to see drunken, sun burnt holiday snaps (usually) in Facebook, but it’s very (very) impressive to see a list of articles that prove this person knows their onions in their industry.

Blogs are loved by search engines. If you use one of the smart free tools to write your blog (like wordpress) your blog will be read by Google and indexed in it’s blog search within 10 minutes of you posting your entry. How good for marketing and website discovery is that?!? (It’s very good).

Blogs also notify other blog owners if you send links or make reference to their blogs. Quite often these other blog owners comment on what you have written, and send a link back to your blog so that their readers know what they are talking about. Let me phrase this sentence in another way…Blogs are a brilliant way to get loads of links from relevant websites!!! (Links are pretty much the currency of the internet).

Still not convinced about the value of blogs?…ok, but at least you took the time to consider some of the benefits.

thomas marketing, website strategy

how to choose a domain name

July 22nd, 2009

A domain name is the address on which your website will reside (i.e. www.mydomainname.com) and the address to which you will receive emails (i.e. mrsjones@mydomainname.com).

Assuming you run a business, you would want your domain name to tie in with your company name where possible. It’s logical that a company called “Edge of the Web Ltd” (that’s us by the way!) would have the domain edgeoftheweb.co.uk or edgeoftheweb.com.

choose your name wisely

choose your name wisely

Some companies like to use domain names related to the product or service they provide (B&Q use diy.com), which can have a beneficial effect on marketing online, but doesn’t make a great deal of sense to customers. People’s attention is precious and asking them to remember multiple names to reference your business is a bit greedy.

Of course, not every domain name that we would like to use is still available. The domain name land rush happened 10 years ago now, and whilst some great opportunities for short and catchy domain names do still exist, they are fewer and further between.

Quite often when starting a new business or project I will perform both a company name and domain name search at the same time, to ensure I can tie in my branding.

.co.uk and .com are usually the best suffixes to target. .co.uk makes it clear that you are a UK business, and .com is better for multi-national audiences.

Keep you domain name as short as possible – a memorable domain name is a big help to your customers. There is nothing more annoying than try to email sue@my-stupid-long-company-domain-name-that-nobody-can-remember.wasteoftime.co.uk

If you are already tied to a brand name and want to get a similar domain name to match, consider trying the following:

Consider alternative domain suffixes, such as .net, .org, .tv, .info, .biz. Whilst they are not as easy to remember or popular as .co.uk or .com, you can still get some pretty good names to compensate.

Consider adding a regional variation to your domain name such as mydomain-bristol.com or mycompanyuk.com.

Consider using hyphens between words or letters, such as my-domain.co.uk or my-domain-uk.com.

There are occasions where you may want to depart from a company name and go for a keyphrase targeted domain name. This is relevant if you are planning a major online marketing / pr campaign. When your website acquires links from other websites (Google’s favourite method for ranking websites) the words that make up a link are taken into account. If you have “southwest-electrician.com” there is a pretty fair chance you’ll eventually rank pretty high on Google (yahoo, msn, etc) when somebody types in “southwest electrician”.

If you are not planning a major online marketing offensive, don’t waste your time unless you already have a keyphrase targeted company name. The pain you will cause your customers (“what was their website again?!?!) usually offsets the benefit of ranking well for one keyphrase (unless it’s a real biggy like “money.com”, but all those domains are long gone.)

So a final summary of key points to remember:
1) keep your domain name relevant to your business name
2) keep it as short as possible
3) searching for a domain name and company name at the same time can save some pain later

Photos courtesy of Flickr Creative Commons license from users malias

thomas marketing, website strategy

who is your website for?

July 14th, 2009

clearly there was only 1 direction ths project could take

clearly there was only 1 direction ths project could take

It’s very rare that a customer wants a website to be built, solely for their own pleasure. Generally speaking the person paying for the website is not the person for whom it’s intended.

This is quite an important concept to grasp, and it’s something you need to think about from a very early stage. Always running through your mind should be “what would my target audience like to see/read”.

Now the tastes of your target audience will vary considerably from one product / service to the next, but it is unlikely that your tastes will be exactly the same as theirs.

It’s worth taking some time to think about who you are speaking to, and most importantly what those people are interested in.

Example: You may have spent £10,000 on an air conditioning system for your restaurant, but I want to know about the quality of the food.

Example: You might have dealt with BA, Google or the NHS in a past life, but I want to know that my small business can afford your new consultancy services.

Example: You may be the fastest builder of extensions in the Midlands, but I want to know that you’ll take care and pride in what you do.

Obviously you can’t please all of the people all of the time, and if you do have  a strength (usp) that stands you apart from the competition, it’s good to differentiate yourself. However, your website is not for you, it’s for your customers. Give them what THEY want.

Photos courtesy of Flickr Creative Commons license from users Eggybird

thomas website strategy

Online dating

July 14th, 2009

Someone’s first visit to your website is a lot like a first date at high speed.

You want to look your best and make a good impression, but chances are that your date will have decided whether there will be a date number two within the first 10 minutes. 

On your site, you can cut that to about 3 seconds. 

If you spend that time endlessly waffling on about yourself without talking about your date, you might as well give up, go home and watch The Office in your pyjamas. They’ve already lost interest. 

Show people that you only want to talk about yourself, and they’ll pack up and leave. But show them that you are interested in THEM, and they’ll at least hang around long enough for a second drink.

hannah copy writing, website strategy

Do you really want to be “big”

July 14th, 2009

A common request from customers is to make their company look “big”…you know – pictures of skyscrapers and large call centres, vague “about us” text etc).

It’s a mistake.

my new cleaning company in hull

my new cleaning company in hull

Ultimately your website should be honest, open and play to your strengths. As a consumer I seek out trust and value when I use the internet to source products or services. If you start by trying to convince me you are something that you aren’t, you have already lost me.

Small businesses can have key strengths over larger competitors. Here are some examples:

  • Small businesses can deliver a personal touch. It’s a cliche but doing business with a person is more attractive than being a “number”. Particularly important for expensive or important services and products.
  • Small businesses can be more flexible than their larger counter parts. As the number 1 or 2 in command, you probably have the scope and authority to adjust how you work to suit a client. You are also not so likely to be tied into rigid processes.
  • Small businesses can act quickly. You don’t need to wait for answers or rely on other departments to satisfy the needs of your customers.
  • small businesses can offer better prices (sometimes). It’s true that when you are selling products you will struggle to compete with the buying power of the “big boys” (or girls ;) ) but where you are providing a skill or  service you are likely to have smaller overheads and fewer internal mouths to feed.

Your website is your opportunity to tell people what makes you different, don’t waste your time being an inferior copy.

Photos courtesy of Flickr Creative Commons license from users Wonderlane

thomas website strategy

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