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	<title>Edge of the Web &#187; customer feedback</title>
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		<title>New customer posts 100% traffic increase on established website</title>
		<link>http://www.edgeoftheweb.co.uk/blog/2012/01/03/new-customer-posts-100-traffic-increase-on-established-website/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=new-customer-posts-100-traffic-increase-on-established-website</link>
		<comments>http://www.edgeoftheweb.co.uk/blog/2012/01/03/new-customer-posts-100-traffic-increase-on-established-website/#comments</comments>
		<pubDate>Tue, 03 Jan 2012 15:10:38 +0000</pubDate>
		<dc:creator>thomas</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[portfolio]]></category>
		<category><![CDATA[website strategy]]></category>
		<category><![CDATA[bendigo mitchell]]></category>
		<category><![CDATA[redesign]]></category>
		<category><![CDATA[relaunch]]></category>

		<guid isPermaLink="false">http://www.edgeoftheweb.co.uk/blog/?p=1128</guid>
		<description><![CDATA[Bendigo Mitchell was established in 1978 and has had a website presence for over 10 years. When Managing Director Duncan Nealon approached us in early 2011 to discuss a redesign, the site was already quite dominant for many of the popular key-phrases within it’s sector.]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.edgeoftheweb.co.uk/blog/wp-content/uploads/2012/01/logo.gif"><img class="alignright size-medium wp-image-1130" title="logo" src="http://www.edgeoftheweb.co.uk/blog/wp-content/uploads/2012/01/logo-300x88.gif" alt="bendigo mitchell forklift hire and sales logo" width="300" height="88" /></a>Some great feedback from a customer of ours this week. <a href="http://www.bendigomitchell.com/">Warwickshire forklift truck hire &amp; sales</a> firm Bendigo Mitchell are now reporting a 100% increase in website visitors since the launch of their website in June 2011.</p>
<p><strong>What makes these results so special?</strong></p>
<p>Bendigo Mitchell was established in 1978 and has had a website presence for over 10 years. When Managing Director Duncan Nealon approached us in early 2011 to discuss a redesign, the site was already quite dominant for many of the popular key-phrases within it’s sector.</p>
<p>Our brief was to</p>
<ul>
<li>Build a site that would give the company more control over it’s content</li>
<li>Give the site a more modern feel, whilst retaining it’s established brand identity</li>
<li>Retain the existing search engine rankings held by the previous site and find new ways to bring more visitors to the site</li>
<li>Increase the conversion rate of visitors to the website</li>
</ul>
<p>Whilst we can’t share too much of the data for competitive reasons, we were pleasantly surprised to have received the following comments and data from Duncan just before Christmas:</p>
<p><span style="color: #000080;"><em>Working with Thomas and the team at Edge of the Web was exceptional. They obviously have a deep and all-encompassing understanding of the digital and design worlds. What is similarly impressive however is their quite superb service and commitment to consistently exceed expectations. I really cannot recommend their services highly enough.</em></span></p>
<p>Much more importantly, Duncan sent us this graph showing an increase in traffic of around 100%.</p>
<p><a href="http://www.edgeoftheweb.co.uk/blog/wp-content/uploads/2012/01/bendigo.jpg"><img class="alignright size-full wp-image-1129" title="bendigo" src="http://www.edgeoftheweb.co.uk/blog/wp-content/uploads/2012/01/bendigo.jpg" alt="" width="951" height="503" /></a></p>
<p>There are a number of lessons that other websites owners can learn from Bendigo Mitchell&#8217;s story.</p>
<ul>
<li>A correct implementation means that a re-designed website can usually retain most of it&#8217;s existing rankings in search engines</li>
<li>Just because your website appears to be visible in search engines does not automatically mean that you cannot achieve more visitors and sales. There are always new search terms to seek out and conversion rate is just as important as site visitor numbers</li>
<li>Bendigo Mitchell have always taken their Search Engine Optimisation seriously and have worked with an independent specialist long before they spoke to us about a redesign. We found their SEO advisor to be straight-talking, knowledgeable and realistic which are all-too rare qualities in that sector</li>
</ul>
<p>We would like to thank Bendigo Mitchell for allowing us to share their data, wish them a very prosperous 2012 and we look forward to exploring new ways to help them move their online objectives forwards.</p>
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		<title>Edge of the Web client features on BBC</title>
		<link>http://www.edgeoftheweb.co.uk/blog/2010/03/02/edge-of-the-web-client-features-on-bbc/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=edge-of-the-web-client-features-on-bbc</link>
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		<pubDate>Tue, 02 Mar 2010 17:52:19 +0000</pubDate>
		<dc:creator>thomas</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[feedback]]></category>
		<category><![CDATA[graham short]]></category>
		<category><![CDATA[testimonial]]></category>

		<guid isPermaLink="false">http://www.edgeoftheweb.co.uk/blog/?p=379</guid>
		<description><![CDATA[It's always nice to hear from a past client, particularly when they want another website, but we also love this kind of communication too:]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-380" href="http://www.edgeoftheweb.co.uk/blog/2010/03/02/edge-of-the-web-client-features-on-bbc/grahamshort/"><img class="alignright size-medium wp-image-380" title="grahamshort" src="http://www.edgeoftheweb.co.uk/blog/wp-content/uploads/2010/03/grahamshort-300x208.jpg" alt="worlds smallest engraving" width="300" height="208" /></a>It&#8217;s always nice to hear from a past client, particularly when they want another website, but we also love this kind of<em> </em>communication too:</p>
<blockquote><p><em>Since you designed my website at the beginning of January I have received press, radio and television coverage </em><em><a href="http://news.bbc.co.uk/1/hi/england/8540058.stm">http://news.bbc.co.uk/1/hi/england/8540058.stm</a>. </em><em>The interest from the media started as soon the website was up and running.</p>
<p>Can&#8217;t thank you enough for your expertise.</p>
<p>Kind regards</p>
<p>Graham </em></p></blockquote>
<p>I highly recommend you take a look at the video clip in the above link. The <a href="http://www.grahamshortengraving.co.uk/about.php" target="_blank">Graham Short Engraving website</a> was built in just one day by Edge of the Web, Graham&#8217;s skills however have taken 48 years to perfect!</p>
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