Technological advances

July 29th, 2009

Technology is awesome and fantastic. It makes everything easier . . . except for all the times it causes more problems.

Rely on the infallibility of technology and it’ll come back to bite you in the arse. NOTHING is infallible – even God makes mistakes sometimes, just look at the Chihuahua.

So turn off Autocorrect and try using your brain as well as your spellchecker. Blind reliance on technology will only make matters worse – as I found out when I sent a client a friendly email about the bad weather.

“Luckily for me I’ve got a pair of wellies with me”.

Guess what folks, “wellies” doesn’t appear in the Word dictionary.

But “willies” does.

Thanks Autocorrect.

hannah copy writing

One small step for man

July 24th, 2009

Ok, so he fluffed the line – give him a break, he was on the moon! It was kind of a big event!

Neil Armstrong must have practiced that line over and over, he knew the world was watching. All that rehearsing and the words still didn’t come out right.

Damn words.

Armstrong didn’t have the opportunity to edit himself – but you do. Please make the most of it!

hannah copy writing

what is the point of blogging

July 23rd, 2009

there's always time for blogging

there's always time for blogging

“Blog” – even the word gets most business owners backs up. Perhaps they are hearing “spam” or “personal diary” or “unprofessional” or “more work”??? Who knows! Either way it’s worth knowing the benefits of a blog before you decide they are a waste of time.

A blog has value to multiple groups of people and also from a scientific online marketing perspective.

A blog can be as professional or as intimate as you choose, although most companies take the opportunity to inject a little more personality into a blog than they might into any other content on a website.

A blog doesn’t have to be written by the MD exclusively, in fact, it’s probably best if it isn’t ;)

So … let’s get down to “what’s the point”.

Well, firstly a “cared for” blog overcomes one of my personal bug bares that you find on so many websites. “Corporate bull****”, particularly the type that small companies write because they feel that’s the tone that wins big contracts / sales. A blog is 10 times more interesting (insightful) to read on a companies website before deciding whether to engage their services.

You can use a blog to show that you know what you are talking about. This is great on many levels. If you are passionate about your skill or service, shout about it, every detail, regularly. Would you prefer to have your wedding photo’s taken by a “paying the bills” hobbyist or a photography fanatic? It’s hard to tell the difference with corporate website text.

A blog shows that you are real people. You like to do business with real people…? me too.

Blogs are written by people (duh!). Leave your name at the end of each blog post you write. When I have somebody coming to visit me (for interview, meeting or other) the first thing I do is Google them. It’s not impressive to see drunken, sun burnt holiday snaps (usually) in Facebook, but it’s very (very) impressive to see a list of articles that prove this person knows their onions in their industry.

Blogs are loved by search engines. If you use one of the smart free tools to write your blog (like wordpress) your blog will be read by Google and indexed in it’s blog search within 10 minutes of you posting your entry. How good for marketing and website discovery is that?!? (It’s very good).

Blogs also notify other blog owners if you send links or make reference to their blogs. Quite often these other blog owners comment on what you have written, and send a link back to your blog so that their readers know what they are talking about. Let me phrase this sentence in another way…Blogs are a brilliant way to get loads of links from relevant websites!!! (Links are pretty much the currency of the internet).

Still not convinced about the value of blogs?…ok, but at least you took the time to consider some of the benefits.

thomas marketing, website strategy

how to choose a domain name

July 22nd, 2009

A domain name is the address on which your website will reside (i.e. www.mydomainname.com) and the address to which you will receive emails (i.e. mrsjones@mydomainname.com).

Assuming you run a business, you would want your domain name to tie in with your company name where possible. It’s logical that a company called “Edge of the Web Ltd” (that’s us by the way!) would have the domain edgeoftheweb.co.uk or edgeoftheweb.com.

choose your name wisely

choose your name wisely

Some companies like to use domain names related to the product or service they provide (B&Q use diy.com), which can have a beneficial effect on marketing online, but doesn’t make a great deal of sense to customers. People’s attention is precious and asking them to remember multiple names to reference your business is a bit greedy.

Of course, not every domain name that we would like to use is still available. The domain name land rush happened 10 years ago now, and whilst some great opportunities for short and catchy domain names do still exist, they are fewer and further between.

Quite often when starting a new business or project I will perform both a company name and domain name search at the same time, to ensure I can tie in my branding.

.co.uk and .com are usually the best suffixes to target. .co.uk makes it clear that you are a UK business, and .com is better for multi-national audiences.

Keep you domain name as short as possible – a memorable domain name is a big help to your customers. There is nothing more annoying than try to email sue@my-stupid-long-company-domain-name-that-nobody-can-remember.wasteoftime.co.uk

If you are already tied to a brand name and want to get a similar domain name to match, consider trying the following:

Consider alternative domain suffixes, such as .net, .org, .tv, .info, .biz. Whilst they are not as easy to remember or popular as .co.uk or .com, you can still get some pretty good names to compensate.

Consider adding a regional variation to your domain name such as mydomain-bristol.com or mycompanyuk.com.

Consider using hyphens between words or letters, such as my-domain.co.uk or my-domain-uk.com.

There are occasions where you may want to depart from a company name and go for a keyphrase targeted domain name. This is relevant if you are planning a major online marketing / pr campaign. When your website acquires links from other websites (Google’s favourite method for ranking websites) the words that make up a link are taken into account. If you have “southwest-electrician.com” there is a pretty fair chance you’ll eventually rank pretty high on Google (yahoo, msn, etc) when somebody types in “southwest electrician”.

If you are not planning a major online marketing offensive, don’t waste your time unless you already have a keyphrase targeted company name. The pain you will cause your customers (“what was their website again?!?!) usually offsets the benefit of ranking well for one keyphrase (unless it’s a real biggy like “money.com”, but all those domains are long gone.)

So a final summary of key points to remember:
1) keep your domain name relevant to your business name
2) keep it as short as possible
3) searching for a domain name and company name at the same time can save some pain later

Photos courtesy of Flickr Creative Commons license from users malias

thomas marketing, website strategy

logo design

July 22nd, 2009

Bad LogoSo, you’ve decided to start up your own business, and hey why not have a website designed to get your company out there? Great stuff.

But wait, you need a logo first. Surely you can just create something quickly on Microsoft Word, throw in some clip art while you’re at it right?

Wrong.

The design of a logo can be vital in the overall look and feel of your website, let alone the message your company sends out.

No matter how well your site is designed, if there’s horse manure at the top of every page you can pretty much guarantee your catering company won’t be the success you initially thought.

Don’t shoot yourself in the foot by tainting your business with a bad logo.

So, you’ve decided to start up your own business, and hey why not have a website designed to get your company out there? Great stuff.

But wait, you need a logo first. Surely you can just quickly create something on Microsoft Word, throw in some clip art while you’re at it right?

Wrong.

The design of a logo can be vital in the overall look and feel of your website, let alone the message your company sends out.

No matter how well your site is designed, if there’s horse manure at the top of every page you can pretty much guarantee your catering company won’t be the success you initially thought.

Don’t shoot yourself in the foot by tainting your business with a bad logo.

bhups design

everybody on the internet is stupid

July 21st, 2009

No, we don’t believe that either.

what the customer can see

what the customer can see

So don’t try and trick people about:

  • your size
  • your price
  • your range
  • your availability
  • your experience
  • your testimonials
  • your skills
  • your knowledge

People don’t just believe stuff because you wrote it on a website.

People wont hold “new” or “small” or “expensive” or “unavailable for a while” against you.

They will hold lies and time wasting against you.

Photos courtesy of Flickr Creative Commons license from users doug beckers

thomas marketing

ranking in search engines: PPC and SEO

July 21st, 2009

The job of a search engine is to display a list of relevant websites depending on the words you search for (keyphrases). They do this in 2 ways.seo

One way is to present a list of websites that it calculates is relevant using a list of pre-determined rules. These are called organic listings and appear on the main body of the page. The more relevant the organic listings, the more people will continue to use that search engine. Nobody pays for these rankings, but many people try to figure out the ranking criteria and manipulate them.

The other way is to allow advertisers to pay for their websites to appear against specific keyphrases on a “per click” basis. This is how they make money to fund the greedy shareholders ongoing development of their organic listings.

SEO stands for Search Engine Optimsation

Search engines use more than 100 factors to work out which websites are the most relevant each time a search is made. Some are more relevant than others, but among the most important factors are:

  • how many other websites link back to yours
  • what are these linking websites about
  • what words do they use in their links
  • what words do you have on your website (and in which order)
  • what are your pages called (titles and page names)
  • what pictures do you have on your website (defined by alt text)
  • how old is your website
  • how regularly updated is your website
  • what websites do you link to

Trying to manipulate search engines is dangerous, Search engines will look for patterns like websites suddenly getting lots of new links from rubbish websites or you creating your own network of poor quality websites for the purpose of internal linking.

and so a solid approach to SEO is to make sure your website is

  • relevant to your desired keyphrases
  • regularly updated
  • remarkable enough for other people to link back to it

Build a great website, care for it, then go out and talk about it on the internet (facebook, twitter, forums, blogs) and you can’t go far wrong.

Advantages:

  • You do not pay for individual clicks, so no sneaky competitors
  • Organic search listings are more likely to get clicked than PPC search listings

Disadvantages:

  • It can take months (years) to get rankings for competitive keyphrases
  • It’s harder to target lots of different keyphrases
  • You have no control over your positioning
  • You can’t react and change your targeting very quickly if your keyphrases aren’t working out for you

PPC stands for Pay Per Click.

This literally means you pay the search engines each time they send a visitor through to your website.

Of course, you only want relevant visitors, so you give the search engines a list of keyphrases (i.e. search terms) relevant to your website.

Your advert (link) will only show up each time one of these specified keyphrases is typed in. You don’t pay each time your advert is shown, you only pay once it is clicked on and a visitor is sent to your website.

You specify the maximum amount that you are willing to pay for each one of these clicks, and then continue to receive these clicks (visits) until your budget is depleted.

The more you pay, the higher up the listings you appear.

Advantages

  • You can start getting visits to your website in 5 minutes
  • You choose which keyphrases and ranking position you appear in (as long as you can afford it)
  • You can make changes to your keyphrases, bids and websites until you find a profitable combination.
  • You can target an unlimited number of keyphrases

Disadvantages

  • You never stop paying for the visits
  • As more competitors join in, the prices go up
  • You cannot stop competitors / time wasters clicking on your ads (Search engines do a pretty good job at minimising this)

Summary

The best internet strategies combine both PPC and SEO. Use PPC heavily in the early stages to find out which keyphrases are the most successful before you embark on a long campaign of SEO. PPC accelerates your understanding of how to improve your site and who to target in the early days to maximise your efforts and strategy for the future.

PPC providers include Google Adwords, Yahoo Sponsored Serach and Microsoft Adcenter

thomas marketing

how to get 1 million hits per day to your website (guaranteed)

July 20th, 2009

Step 1: create a page on your site with 1 million different pictures on it

I can guarantee you more hits

I can guarantee you more hits

Step 2: visit that page every day

Does that sound like a load of rubbish to you?

Good! because it should, and so is the word “hit”.

A visit is 1 person arriving at your website and surfing around it for a bit (your website may get 100 visits per day)

A visitor is the person who makes a visit to your website (1 visitors may make multiple visits to your website in a day)

A page view is literally each time somebody visits one page on your site (1 visitor  may generate 20,000 page views)

A hit is (in boring terms) the number of file requests made to your web server…i.e. 1 page (like your home page) could potentially be made up of 1 million files requiring only 1 visit, visitor or page view to generate 1 million hits.

Why am I blathering on about this?

Well as a website owner you are likely to be approached very (very) frequently by people trying to sell you advertising space or internet marketing services.

Anybody using the term “hit” is either trying to deceive you or doesn’t know what they are talking about.

Either way, steer clear of people hitting on you.

Photos courtesy of Flickr Creative Commons license from users Babasteve

thomas marketing , , , , , ,

Procrastination

July 17th, 2009

Procrastination is probably my favourite word.

I have to admit that I’m one of those people who will put off the least appealing tasks until “later”. “Later” of course is code for, “once I have done every other task I can think of, eaten this muffin, read the newspaper and re-arranged my action figures”.

Putting something off for that long just means that it takes twelve times longer than it should (once you factored in all your procrastination), if you just dealt with it when it came in, you’d have saved yourself a lot of time and effort!

Procrastination may be an awesome word, but it’s a rubbish way to manage your day.

hannah random

Jargonisation

July 15th, 2009

I’m very fond of making up new words, and I’m also capable of having entire conversations in quotations.

Every so often I get into that uncomfortable situation where I say something  and am met with a deadened silence, accompanied by a puzzled look as though I’ve just asked someone for an explanation of why 0!=1. 

The problem is that we get used to using certain words and phrases in our jobs, offices or with our friends, and we forget that no-one else has a clue what we’re on about! 

If you’re writing content for your site, try and get someone who has NO idea what your company does to read through it – and get rid of every word that induces that blank stare of confusion. 

People aren’t going to buy into something they don’t understand, so keep it simple – cut out the jargon.

hannah copy writing

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